Talk to MIORA
The ones we are asked most
When do I pay?
After your visit. Until then, your card only holds it.
Something wrong with a bill?
Open it and tap “This isn't my bill”. Nothing is taken while the salon answers.
My card was declined
Your visit stays booked. Pay in Visits when your card works.
Cancelling
Cancel any time before your visit — nothing is charged.
Using a gift
It comes off a visit's bill, never off a fee.
Why is it less?
MIORA buys salon time in advance, so you pay less.
Running late?
Tell the salon. Its number is on your visit. Over 20 minutes late, they may not serve you.
I have a new phone
Sign in with the same number and it's all there. New number? Message us.
I want my data, or I want it gone
Ask at hello@miora.one and we answer within thirty days. What is held and for how long is on the privacy page.
Delete your account
Open You, then Help, and choose Delete my account. Within seven days everything that identifies you is gone: your name, your number, your cards, your favourite salons and your preferences. Records of what you paid stay for seven years without your name, because both we and the salon must keep them. If you can't sign in, write to hello@miora.one and we answer within thirty days.
Delete my account